Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you (“you,” “your,” or “User”) and Hangar36 (“Hangar36,” “we,” “us,” or “our”), governing your access to and use of the Hangar36 website, applications, and services (collectively, the “Service”). By creating an account, checking the acceptance box at signup, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization (such as a flying club or aircraft owner), you represent that you are authorized to bind that organization to these Terms.

2. The Service

Hangar36 is a software platform that helps flying clubs, aircraft owners, and pilots manage aircraft scheduling, dispatch and check-in, maintenance and squawk tracking, logbook and document capture, pilot reimbursements, billing records, and related administrative tasks. The Service is a management and recordkeeping convenience tool only. See Section 5 (Aviation Disclaimer) — this is important and limits how you may rely on the Service.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly at hello@hangar36.app of any unauthorized use. Organizations are responsible for the conduct of their members and for managing their members’ access and roles.

4. Beta Service

The Service is currently offered on a beta basis. During beta, the Service is provided “AS IS” and “AS AVAILABLE,” may change, be interrupted, or be discontinued at any time, and may contain errors or lose data. We may add, modify, or remove features without notice and do not guarantee any service level, uptime, or data retention during beta. Do not rely on the Service as your sole record of any important information during the beta period.

6. Automated Processing (OCR and AI)

Some features use optical character recognition and artificial-intelligence tools to read documents (such as maintenance stickers and logbook pages) and to generate draft entries. These outputs are drafts and suggestions only, may be wrong, and must be reviewed and approved by a qualified person before being relied upon. You are responsible for verifying all automatically generated content.

7. Acceptable Use

You agree not to: (a) use the Service unlawfully or in violation of these Terms; (b) upload content you do not have the right to upload, or that is unlawful, infringing, or harmful; (c) attempt to gain unauthorized access to the Service, other accounts, or our systems; (d) interfere with or disrupt the Service; (e) reverse engineer, scrape, or resell the Service except as permitted by law; or (f) use the Service to build a competing product.

8. Subscriptions, Fees, and Payment

Use of the Service requires a paid subscription for certain plans and features (such as managing aircraft). Fees, billing frequency, the number of included aircraft or seats, and any applicable taxes are described at the point of purchase. Paid subscriptions are billed in advance through our third-party payment processor, Stripe, and, unless stated otherwise, renew automatically until cancelled. You authorize us and Stripe to charge your payment method for all applicable fees. Except where required by law, fees are non-refundable. You can cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period. We may change pricing on prospective notice.

9. Your Content and Data

You and your organization retain ownership of the data and content you submit to the Service (“Customer Data”). You grant Hangar36 a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to operate, maintain, secure, and improve the Service and to provide it to you. You are responsible for the accuracy, legality, and your rights to use the Customer Data. We handle personal data as described in our Privacy Policy.

10. Third-Party Integrations

The Service can connect to third-party services you choose to enable (for example, accounting platforms such as Wave or QuickBooks Online). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and enabling an integration authorizes the exchange of data necessary to provide it. We are not liable for any third-party service’s acts, omissions, or availability.

11. Intellectual Property

The Service, including its software, design, and branding, is owned by Hangar36 and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. We reserve all rights not expressly granted.

12. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED. WITHOUT LIMITING SECTION 5, WE MAKE NO WARRANTY REGARDING AIRWORTHINESS, SAFETY, OR REGULATORY COMPLIANCE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HANGAR36 AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR LOSS ARISING FROM OR RELATED TO AIRCRAFT OPERATION, MAINTENANCE, AIRWORTHINESS, OR SAFETY DECISIONS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify and hold harmless Hangar36 from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right, including any claim related to aircraft operation, maintenance, or airworthiness.

15. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including Sections 5, 9, 11–14, and 16) survive termination. We will handle post-termination data as described in the Privacy Policy.

16. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict-of-laws rules. You agree that the state and federal courts located in the Commonwealth of Pennsylvania have exclusive jurisdiction over any dispute not subject to arbitration, and you consent to venue there.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new “Last updated” date or by email). Your continued use after changes take effect constitutes acceptance.

18. Contact

Questions about these Terms: hello@hangar36.app.